Refund Policy

This policy statement is an extract from the SMS Training Institute Financial Management Policy.

SMS Training Institute will not refund fees paid in advance unless training cancellation INCLUDES more than 5 days’ notice in writing.

Cancellations inside 5 days of course commencement will receive no refund. The following percentage of refund will apply to all training cancellations:

  • Where 20% or less of the course has been provided to the student a 100% refund less $200.00 admin fee will apply.
  • Where more than 20% of the course has been provided to the student no refund will apply.
  • If for any reason SMSTI finds it necessary to cancel a course and a suitable transfer to an alternative course cannot be made, you will receive a full refund of fees paid.
  • If a student cannot attend a course for which they have enrolled in and paid for, a 20% transfer fee applies to any request for transfer where the notice period is less than 5 working days.