This policy statement is an extract from the SMS Training Institute Financial Management Policy.
SMS Training Institute will not refund fees paid in advance unless training cancellation INCLUDES more than 5 days’ notice in writing.
Cancellations inside 5 days of course commencement will receive no refund. The following percentage of refund will apply to all training cancellations:
- Where 20% or less of the course has been provided to the student a 100% refund less $200.00 admin fee will apply.
- Where more than 20% of the course has been provided to the student no refund will apply.
- If for any reason SMSTI finds it necessary to cancel a course and a suitable transfer to an alternative course cannot be made, you will receive a full refund of fees paid.
- If a student cannot attend a course for which they have enrolled in and paid for, a 20% transfer fee applies to any request for transfer where the notice period is less than 5 working days.